Frequently Asked Questions

About Davyo

1. What is Davyo?

Davyo is an online women's clothing store serving customers in the United Kingdom. Our store focuses on making it convenient to discover women's fashion and explore clothing for different preferences, everyday activities, and occasions.

2. Where is Davyo based?

Our listed business and returns address is:

2A Grove Park Rd, Rainham RM13 7BX, United Kingdom.

Please contact customer support before visiting this address. It is provided for correspondence and return purposes and is not necessarily a public retail shop.

3. How can I contact customer service?

You can contact our team using either of the following methods:

Email: support@davyo.uk
Telephone: +44 203 340 6751

Our customer service hours are Monday to Friday, 09:00–17:00 GMT. We are closed on Saturdays and Sundays.

4. Can I ask a question before placing an order?

Yes. If you have a question about product information, sizing, delivery, or payment, contact us before ordering. We will do our best to provide the information available to us.

Products and ordering

5. How do I place an order?

Browse our collection, select your preferred product, choose the available size or colour, and add the item to your shopping cart.

Proceed to checkout, enter your contact and delivery details, review your order, and select PayPal to complete payment.

6. How can I choose the correct size?

We recommend reviewing the size chart and product description provided on the relevant product page before ordering.

Sizing can vary between styles, so check the measurements and guidance for the specific item rather than assuming that every garment will fit identically.

If you need further information, contact support@davyo.uk.

7. Can I change my order after placing it?

Please contact us as soon as possible if you need to change your order.

We will try to help if the order has not progressed too far through processing. However, we may be unable to change an order once it has been packed or dispatched.

If a change is no longer possible, you may have cancellation or return options under our policies and applicable law.

8. What should I do if I entered the wrong delivery address?

We will try to make the correction if the order has not yet been dispatched. Changes cannot always be guaranteed after a parcel has entered the delivery network.

9. What if a product is out of stock?

Product availability can change. If we cannot fulfil a confirmed order, we will contact you where reasonably possible and explain the available options, including any refund that may be due.

Payments

10. Which payment method does Davyo accept?

Davyo accepts payments through PayPal.

The available funding methods may depend on your PayPal account, location, and the options shown during checkout.

11. Is paying through PayPal secure?

PayPal operates its own payment security systems. Always use the legitimate payment experience presented during checkout and never share your PayPal password or one-time security codes with someone claiming to represent Davyo.

12. My payment was completed, but I did not receive an order confirmation. What should I do?

First, check your spam or junk folder.

If the confirmation is still missing, contact support@davyo.uk with the information available about your transaction. Avoid paying again until the status of your original order has been checked.

Shipping and delivery

13. Does Davyo offer free shipping?

Yes. We offer free standard shipping on eligible orders within our service area. Any exception or additional delivery charge, where applicable, will be communicated before you complete the order.

14. How long does delivery take?

Our usual estimated timeline is:

Handling: 1–3 business days.
Shipping in transit: 4–9 business days.
Estimated total delivery: approximately 5–12 business days.

Delivery time can vary depending on your location, carrier operations, public holidays, and other circumstances.

15. Are the delivery times guaranteed?

The stated times are estimates rather than guaranteed arrival dates unless a specific guarantee has been expressly agreed.

Any binding delivery commitment and applicable statutory delivery requirements remain in effect.

16. When will my order be dispatched?

Orders generally require 1–3 business days for handling before dispatch.

Processing may take longer in certain circumstances, such as during public holidays or where additional order checks are required.

17. Will I receive tracking information?

Tracking information will be provided where available. It may take some time after dispatch for the carrier's system to display the first update.

If you have a question about your shipment, contact support@davyo.uk with your order number.

18. What if my parcel has not arrived?

If your order has not arrived within the estimated timeframe, contact our customer service team.

We will review the available shipment information and explain the next steps. If the parcel is lost or significantly delayed, we will assess the matter in accordance with our policies and applicable law.

19. What if tracking says delivered but I have not received my order?

Contact us and provide your order number. We will review the available delivery information and investigate the issue where possible.

You may also check whether the parcel was accepted by someone at your address or left in an authorised safe place, where applicable.

A tracking status alone does not necessarily resolve every delivery dispute.

20. Can I change the delivery address after dispatch?

We cannot guarantee address changes after a parcel has been handed to the carrier. Contact us as quickly as possible and we will explain whether any options are available.

Returns and refunds

21. What is Davyo's return policy?

Davyo offers a 30-day store return policy. You should contact us within the applicable period and follow the instructions provided by our customer service team.

Our policy does not limit statutory cancellation rights or other consumer protections that apply to your purchase.

22. How do I request a return?

Email support@davyo.uk with your order number, the product you wish to return, and a brief explanation of your request.

Our team will provide instructions on how to proceed.

23. Where should I send my return?

Our listed warehouse and returns address is:

2A Grove Park Rd
Rainham RM13 7BX
United Kingdom

Please contact customer support before sending your return so that we can confirm the appropriate instructions for your order.

24. Are returns free?

Free standard outbound shipping is available on eligible orders.

For voluntary change-of-mind returns, return postage may be the customer's responsibility unless otherwise agreed. Where a product is faulty or another legal obligation applies, we will follow the relevant statutory requirements, including applicable return-cost obligations.

25. How long does a refund take?

Davyo aims to initiate approved refunds within 10 days.

The time taken for the funds to appear may vary depending on PayPal or the financial institution involved. Any shorter statutory deadline takes precedence over our general processing estimate.

26. How will I receive my refund?

Refunds are generally sent through the original payment method, subject to applicable law and the payment provider's arrangements.

For orders paid through PayPal, the refund may appear in your PayPal balance or return to the eligible funding source used for the original transaction.

27. What if I receive a damaged or incorrect item?

Contact support@davyo.uk as soon as reasonably possible and provide your order number and details of the issue.

Photographs may help us investigate the problem. We will assess the situation and explain the appropriate resolution under our policies and applicable law.

28. Can I exchange an item for another size?

Contact our customer support team to ask whether an exchange is available for your order and the item you need.

If a direct exchange is unavailable, you may be able to return the original item and place a new order, subject to stock availability and applicable rights.

29. Can I cancel an order?

If you need to cancel, contact us as quickly as possible.

We will try to stop fulfilment where reasonably possible. If the order has already been dispatched, the applicable cancellation and return process may need to be followed.

Your statutory cancellation rights remain unaffected.

Privacy and assistance

30. How does Davyo use my personal information?

We use relevant personal information to process orders, arrange delivery, administer payments and refunds, respond to enquiries, protect our website, and meet legal obligations.

Please read our Privacy Policy for full details about information collection, sharing, retention, cookies, and your privacy rights.

31. How can I make a complaint?

Contact support@davyo.uk with your order number, a description of the issue, and the resolution you are seeking.

Our team will review the matter and respond during customer service hours. We aim to handle complaints fairly and explain any available next steps.

32. What are your customer service hours?

Monday to Friday: 09:00–17:00 GMT.
Saturday and Sunday: Closed.

Messages received outside these hours will be handled when customer service resumes.

33. Where can I find your store policies?

Our Privacy Policy, Refund and Returns Policy, Shipping Policy, Terms of Service, Payment Policy, and Legal Notice are available through the relevant policy links on our website.

If you cannot locate a particular policy, contact support@davyo.uk.