Terms of service

Last updated: 17 October 2026

4.1 Introduction

These Terms of Service govern your use of the Davyo website and the purchase of products offered through our online store.

Davyo operates an online women's clothing store serving customers in the United Kingdom. Throughout these terms, the words “Davyo,” “we,” “us,” and “our” refer to the Davyo store and the trader responsible for the relevant transaction, as identified in the applicable order and legal information.

The words “you” and “your” refer to visitors, customers, and other individuals using our website.

By accessing our website or placing an order, you agree to comply with the provisions applicable to your use of the website and your purchase. These terms do not override mandatory consumer protections or other rights that cannot lawfully be excluded.

Please read these terms carefully before placing an order.

4.2 Eligibility and use of the website

You may use our website only for lawful purposes and in accordance with these terms.

You agree not to:

• Use the website for fraudulent, deceptive, or unlawful activities.

• Attempt to gain unauthorised access to our systems or another person's information.

• Interfere with the operation, security, or availability of the website.

• Introduce malicious code or harmful software.

• Submit information that you know to be false or misleading.

• Use automated methods to misuse our website or interfere with legitimate shopping activity.

• Violate the rights of Davyo or third parties.

We may take reasonable steps to protect our website, customers, and services against misuse.

4.3 Product information

We aim to describe and display our products accurately.

Product pages may contain information about clothing styles, colours, sizes, materials, design features, care instructions, and other relevant characteristics.

We make reasonable efforts to ensure that product descriptions and images reflect the products offered. However, colours may appear differently depending on screen settings, lighting, and the device used to view the website.

Minor variations in presentation do not necessarily mean that a product is materially different from its description. However, nothing in this section limits your rights where goods do not conform to the contract or applicable law.

Please review available size charts, product descriptions, and other relevant information before ordering.

If you need assistance selecting a size or understanding a product description, you may contact support@davyo.uk before placing your order.

4.4 Prices and currency

Prices displayed on our website are those applicable to the relevant product and checkout, subject to correction of genuine errors and applicable law.

Any applicable taxes, delivery charges, or other mandatory costs will be presented as required by law before you complete your purchase.

We offer free standard shipping on eligible orders under our Shipping Policy.

Unless expressly stated otherwise, discounts, promotional offers, and prices apply only under the conditions displayed when the relevant offer is made.

We will not use this section to impose an undisclosed additional charge after a purchase has been completed.

4.5 Product availability

Product availability may change over time.

Adding a product to your shopping cart does not necessarily guarantee that the item will remain available until checkout is completed.

If an item becomes unavailable after an order has been placed, we will contact you where reasonably possible and explain the available options.

If we cannot fulfil an order and a refund is due, we will arrange the appropriate refund in accordance with applicable law.

4.6 Orders and contract formation

When you submit an order, you are making a purchase request for the products and quantities selected.

You should review your order carefully before completing checkout, including the product selection, size, quantity, delivery address, contact details, and total price.

An order acknowledgement or automated email may confirm that we have received your order. It does not necessarily mean that every aspect of the order has been finally verified.

A binding contract will be formed in accordance with the checkout terms and applicable law. We will not rely on this clause to deny a contract that has already been formed.

If an order cannot be accepted or fulfilled, we will take reasonable steps to notify you and arrange any refund that is due.

4.7 Order accuracy and mistakes

Please provide accurate information when placing an order.

If you identify an error, contact us immediately at support@davyo.uk. We will try to help correct it where reasonably possible.

Changes may be difficult once an order has entered fulfilment or has been dispatched. If a change cannot be made, you may still have cancellation or return rights under our Refund and Returns Policy and applicable law.

We may contact you if we need additional information to process an order or investigate a payment or delivery issue.

4.8 Payment terms

Davyo accepts payments through PayPal.

By selecting PayPal at checkout, you agree to the payment process and applicable PayPal terms governing your transaction.

You are responsible for ensuring that the payment method you use is authorised and that the information you provide is accurate.

Orders may be subject to payment verification or reasonable security checks. We may delay processing while a genuine payment issue is investigated.

A payment dispute, chargeback, or other transaction issue will be handled fairly and in accordance with applicable law and the relevant payment provider's rules.

4.9 Shipping and delivery

Our Shipping Policy explains handling times, estimated transit times, free standard shipping, and how we address delayed, missing, or damaged parcels.

The usual estimated handling time is 1–3 business days, with estimated transit of 4–9 business days and an overall estimated delivery period of approximately 5–12 business days.

These estimates are not guaranteed delivery dates unless expressly stated otherwise.

Applicable statutory delivery requirements and any specific binding delivery agreement take precedence over general estimates.

4.10 Returns, refunds, and cancellations

Our Refund and Returns Policy explains how to request a return, how refunds are processed, and how to report faulty or incorrect items.

Davyo provides a 30-day store return policy, subject to the terms described in that policy and any applicable statutory rights.

Approved refunds are generally initiated within 10 days, subject to shorter legal deadlines where applicable and the processing time of the payment provider.

Nothing in these terms excludes, limits, or attempts to waive mandatory rights relating to cancellation, faulty goods, misdescribed products, refunds, or other consumer protections.

4.11 Consumer rights

If you are a consumer, you benefit from rights provided by applicable UK consumer law.

Depending on the circumstances, these may include rights concerning:

• Goods being of satisfactory quality.

• Goods being fit for their ordinary or specifically agreed purpose.

• Goods matching their description.

• Information supplied before the purchase.

• Cancellation of qualifying distance contracts.

• Remedies for faulty, damaged, or incorrectly described goods.

• Delivery within the agreed or legally required period.

Your precise rights depend on the nature of the purchase and the facts of the case.

Nothing in these terms is intended to exclude or restrict a consumer's statutory rights where such exclusion or restriction would be unlawful.

4.12 Website content and intellectual property

Unless otherwise indicated, website content made available by Davyo, including text, product descriptions, page layouts, graphics, branding, and other original materials, may be protected by intellectual property laws.

You may view and use the website for personal, lawful shopping purposes.

You must not reproduce, distribute, commercially exploit, modify, or republish protected content without appropriate permission, except where permitted by law.

Product images or other materials may be owned by third parties or used under licence. Any rights belonging to those third parties remain unaffected.

4.13 User communications and submissions

If you send us feedback, questions, suggestions, or other communications, you are responsible for ensuring that your submission is lawful and does not violate another person's rights.

We may use information in your communications to respond to you, manage our store, investigate issues, and improve our services in accordance with our Privacy Policy.

We do not treat ordinary customer enquiries as unrestricted permission to publish private communications or personal information.

4.14 Third-party services and links

Our website may integrate or link to third-party services, including PayPal, Shopify-related services, and delivery providers.

Third-party services are subject to their own terms and privacy policies.

Davyo does not control every aspect of an external service's operation. However, the use of third-party providers does not remove any legal responsibility that remains with us for our own contractual obligations or conduct.

4.15 Website availability and technical errors

We aim to maintain a reliable website, but uninterrupted availability cannot be guaranteed.

Temporary interruptions may occur because of maintenance, technical faults, security measures, service-provider issues, or other operational circumstances.

We may update, maintain, or modify website features when reasonably necessary.

We will not use this provision to avoid responsibilities that cannot lawfully be excluded, including obligations relating to a purchase already made.

4.16 Limitation of liability

Nothing in these terms excludes or limits liability where exclusion or limitation is prohibited by law.

In particular, nothing in these terms limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or other liability that cannot lawfully be limited.

Where the law permits a limitation of liability, any limitation will apply only to the extent reasonable and legally enforceable in the circumstances.

Consumer rights and statutory remedies remain unaffected.

4.17 Events outside reasonable control

Certain events may disrupt website operations, order processing, or delivery, including severe weather, transport interruptions, widespread technical failures, and other circumstances outside our reasonable control.

Where such an event affects your order, we will take reasonable steps to communicate relevant information and address the situation.

This clause does not automatically excuse non-performance, eliminate refund rights, or extend a legally binding deadline where the law does not permit it.

4.18 Privacy

Our Privacy Policy explains how personal information is collected, used, stored, and shared when you use the website or place an order.

By using our services, you acknowledge that personal information may be processed for purposes such as order fulfilment, customer support, payment administration, security, and legal compliance, subject to the applicable legal basis and requirements.

Please review the Privacy Policy for further information about your rights.

4.19 Changes to these terms

We may update these Terms of Service to reflect changes in our website, business operations, products, services, or legal obligations.

The latest version will be published on this page with the updated revision date.

Changes will not retrospectively remove rights that have already accrued or unlawfully alter an existing contract. Where required, we will provide appropriate notice or obtain any necessary agreement.

4.20 Governing law and disputes

These terms are intended to operate in accordance with the laws applicable to the transaction and the consumer's legal protections.

Where English law applies, it will govern the relevant contractual matters, subject to mandatory legal protections and applicable conflict-of-law rules.

If you are a consumer residing in another part of the United Kingdom, or if another mandatory legal regime applies, nothing in this section is intended to deprive you of protections that cannot lawfully be excluded.

If you have a concern or complaint, please contact us first so that we have an opportunity to investigate and respond.

Nothing in this section prevents a consumer from exercising any right to bring a claim before a court with appropriate jurisdiction.

4.21 Contact information

For questions about these Terms of Service, orders, or our website, contact:

Davyo Customer Support
Email: support@davyo.uk
Telephone: +44 203 340 6751
Address: 2A Grove Park Rd, Rainham RM13 7BX, United Kingdom

Opening hours: Monday to Friday, 09:00–17:00 GMT. Closed on Saturdays and Sundays.