Privacy policy

Last updated: 17 October 2026

1.1 Introduction

Welcome to Davyo. We respect your privacy and are committed to protecting the personal information you share with us when visiting our website, browsing our collections, placing an order, contacting our customer service team, or otherwise interacting with our store.

This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, when it may be shared with third parties, and what rights you may have regarding your personal information.

Davyo operates an online women's clothing store serving customers in the United Kingdom. To provide our services, we need to process certain information relating to orders, payments, deliveries, customer enquiries, and website usage.

We aim to collect only information that is reasonably necessary for operating our store, fulfilling customer orders, maintaining security, meeting legal obligations, and improving the shopping experience.

By using our website, you acknowledge that you have had the opportunity to read this Privacy Policy. Where applicable law requires consent for a particular use of personal information, we will seek that consent rather than relying solely on your use of the website.

1.2 Personal information we collect

The information we collect depends on how you interact with Davyo.

Information you provide directly

When you place an order, create an account where available, contact customer support, request a return, or otherwise communicate with us, we may collect:

  • Your full name.

  • Billing address and delivery address.

  • Email address.

  • Telephone number.

  • Order details and purchase history.

  • Products purchased, selected sizes, quantities, and prices.

  • Return, refund, exchange, and cancellation information.

  • Messages, enquiries, and other information you choose to provide to our customer service team.

  • Information necessary to investigate delivery problems, missing parcels, or order disputes.

Please provide accurate and current information when placing an order. Incorrect contact or delivery details may delay fulfilment or prevent us from contacting you about your purchase.

Payment information

Payments through Davyo are processed using PayPal.

When you choose PayPal at checkout, you may be directed to PayPal or use PayPal's integrated payment experience, depending on the checkout available to you.

PayPal processes payment information in accordance with its own privacy policy and applicable terms. We may receive information needed to confirm and manage your transaction, such as payment status, transaction references, billing information, and relevant order details.

We do not intentionally collect or store your full PayPal password. Payment credentials submitted directly to PayPal are handled by PayPal under its own security procedures.

Technical and website information

When you visit our website, certain technical information may be collected automatically by our website platform and other service providers. Depending on your settings and applicable law, this may include:

  • IP address.

  • Browser type and version.

  • Device type and operating system.

  • Language preferences.

  • Referring website or page.

  • Pages viewed and interactions with our website.

  • Approximate location inferred from technical information.

  • Date, time, and duration of website visits.

  • Information about errors, security incidents, and website performance.

Cookies and similar technologies may be used to support essential website functions, remember preferences, measure website performance, or provide advertising services where enabled and legally permitted.

Information from third parties

We may receive relevant information from service providers involved in operating our store, such as Shopify, PayPal, shipping carriers, fraud-prevention services, and customer service tools.

We use such information only where reasonably necessary for purposes such as processing transactions, delivering orders, preventing fraud, resolving disputes, and providing customer support.

1.3 How we use your information

Davyo may use personal information for the following purposes.

Processing and fulfilling orders

We use your name, contact details, delivery address, and order information to confirm purchases, prepare orders, arrange delivery, communicate shipping updates, and provide information about your transaction.

Customer service

We use relevant information to answer questions, resolve complaints, investigate delivery issues, process cancellations, and assist with returns and refunds.

Payment administration

We use payment confirmations and transaction references to verify order status, reconcile payments, investigate payment problems, and administer refunds through the appropriate payment provider.

Website operation and improvement

Technical and usage information may help us understand how visitors use our website, identify errors, improve navigation, and maintain reliable website performance.

Where cookies or similar technologies require consent, we will obtain consent before using them for the relevant purposes.

Security and fraud prevention

We may process relevant information to detect suspicious transactions, prevent unauthorised activity, protect customers, investigate potential misuse, and safeguard our business and website.

Legal and regulatory obligations

We may use or retain information where reasonably necessary to comply with applicable laws, respond to lawful requests, maintain appropriate financial records, establish or defend legal claims, or cooperate with competent authorities.

Marketing communications

Where permitted by law, we may use your contact details to send information about products, collections, or promotions if you have subscribed or otherwise qualify to receive such communications.

You can unsubscribe from marketing emails using the unsubscribe link provided in the message or by contacting support@davyo.uk.

Unsubscribing from marketing will not prevent us from sending essential transactional communications, such as order confirmations, delivery information, or refund updates.

1.4 Legal bases for processing

Where the UK General Data Protection Regulation and related data protection legislation apply, we process personal information on an appropriate legal basis.

Depending on the circumstances, these bases may include:

  • Contract: Processing necessary to accept, fulfil, and administer your order.

  • Legal obligation: Processing required to comply with applicable law.

  • Legitimate interests: Processing necessary for purposes such as website security, fraud prevention, customer service, and reasonable business administration, provided those interests do not override your rights.

  • Consent: Processing based on your consent, including certain non-essential cookies and marketing activities where consent is required.

  • Legal claims: Processing necessary to establish, exercise, or defend legal claims where applicable.

Where processing relies on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

1.5 Cookies and similar technologies

Cookies are small data files that may be stored on your device when you visit a website.

Davyo may use the following categories of cookies and similar technologies, depending on the tools enabled on our website:

Essential cookies: These support necessary website functions, including shopping cart operations, checkout security, and session management.

Preference cookies: These may remember choices such as language or other website preferences.

Analytics cookies: These may help us understand visitor behaviour and measure website performance.

Advertising cookies: Where enabled, these may help measure advertising performance or deliver relevant advertisements.

Non-essential cookies will be used in accordance with applicable consent requirements. You can manage cookie preferences through any consent controls made available on our website and through your browser settings.

Blocking certain cookies may affect the functionality of some website features.

1.6 How we share personal information

Davyo does not needlessly disclose customer information. However, some information must be shared with trusted service providers to operate the store.

These recipients may include:

Shopify: Our e-commerce platform provider, which supports website operation, checkout, order management, and related services.

PayPal: Our payment provider, which processes payments and supports payment-related enquiries, refunds, and dispute management.

Shipping and delivery providers: Carriers and fulfilment partners may receive the name, address, telephone number, and other information needed to deliver your order.

Technology and service providers: Providers supporting website hosting, customer service, email delivery, analytics, security, or fraud prevention may process relevant information on our behalf.

Professional advisers: Legal, accounting, or other professional advisers may receive information where reasonably necessary for their services.

Authorities and legal recipients: We may disclose information where required by law, pursuant to a valid legal request, or where necessary to protect rights, safety, or security.

Business transfers: If our business or relevant assets are sold, transferred, or reorganised, personal information may be transferred as part of that transaction, subject to appropriate safeguards and applicable law.

Service providers may process information under their own privacy notices or contractual obligations. We seek to use appropriate arrangements to protect personal information shared with them.

1.7 International transfers

Some service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take steps required by applicable data protection law. Depending on the circumstances, these may include relying on an adequacy decision, using appropriate contractual safeguards, or applying another legally recognised transfer mechanism.

The privacy practices of third-party providers are governed by their own policies and applicable legal obligations.

1.8 Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, unless a longer retention period is required or permitted by law.

For example:

  • Order and transaction records may be retained for accounting, tax, and legal purposes.

  • Customer service correspondence may be retained for the time reasonably needed to resolve an enquiry or document a dispute.

  • Delivery and return information may be retained to administer orders and investigate claims.

  • Marketing information may be retained while you remain subscribed, subject to applicable law and our retention practices.

  • Technical information may be retained for the period needed for security, analytics, and operational purposes.

Retention periods vary depending on the type of information, the reason it was collected, and applicable legal requirements.

When personal information is no longer needed, we will take reasonable steps to delete it or anonymise it, subject to lawful retention obligations.

1.9 Your privacy rights

Depending on the circumstances and applicable law, you may have the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of personal information where the legal requirements are satisfied.

  • Request restriction of certain processing.

  • Object to processing based on legitimate interests.

  • Receive certain information in a portable format.

  • Withdraw consent where processing is based on consent.

  • Object to direct marketing.

  • Complain to the relevant data protection authority.

These rights are subject to applicable legal conditions and exceptions. For example, we may need to retain certain transaction records to comply with the law even if you request deletion.

To exercise a privacy right, contact support@davyo.uk and describe your request. We may need to verify your identity before disclosing or changing personal information.

You also have the right to complain to the UK Information Commissioner's Office (ICO) at https://ico.org.uk/ if you believe your personal information has been handled unlawfully.

1.10 Security of personal information

We use reasonable organisational and technical measures designed to protect personal information against unauthorised access, accidental loss, misuse, alteration, or disclosure.

Security measures may include access controls, the use of established service providers, secure website connections where available, and appropriate internal procedures.

No online service can guarantee absolute security. You should take care when sharing information online and contact us promptly if you believe your order information or communications have been compromised.

1.11 Children's privacy

Davyo is an online women's clothing store intended for ordinary consumer shopping. Our website is not designed to solicit personal information from children.

If you believe a child has provided personal information inappropriately, please contact us so that we can assess the situation and take appropriate action in accordance with applicable law.

1.12 Third-party websites

Our website may contain links to external websites, including PayPal or other service providers.

We do not control the privacy practices, content, or security of websites operated by third parties. When you leave Davyo's website, we recommend reviewing the privacy policy of the external service before providing personal information.

1.13 Changes to this Privacy Policy

We may update this policy to reflect changes in our services, website technology, business practices, or legal obligations.

The latest version will be published on this page with an updated revision date. Material changes will be communicated where required by applicable law.

1.14 Contact us

For questions about this Privacy Policy or requests relating to personal information, contact:

Davyo Customer Support
Address: 2A Grove Park Rd, Rainham RM13 7BX, United Kingdom
Email: support@davyo.uk
Telephone: +44 203 340 6751

Customer service hours: Monday to Friday, 09:00–17:00 GMT. Closed on Saturdays and Sundays.