Refund policy

Last updated: 17 October 2026

2.1 Our commitment to customers

At Davyo, we want you to feel confident when shopping for women's clothing online. We understand that choosing clothing without trying it on can sometimes be difficult, and an item may not always be the right size, fit, colour, or style for you.

Our returns policy is designed to provide a clear and straightforward process for customers who wish to return an order.

Davyo offers a 30-day return policy under the conditions described below. We also respect any statutory rights you may have under UK consumer law. Nothing in this policy is intended to exclude or restrict rights that cannot lawfully be excluded or restricted.

2.2 Our 30-day return period

You may request a return within 30 days of receiving your order.

To help us process your request efficiently, contact our customer support team at support@davyo.uk and include your order number, the item you wish to return, and the reason for the return.

Our team will provide instructions relevant to your request, including how and where to send the item.

The 30-day period described in this policy is our stated store return period. It does not replace or shorten any longer statutory cancellation period or other consumer rights that apply to your purchase.

For many online purchases in the UK, consumers have a statutory right to cancel within 14 days after receiving the goods, followed by a further period to return them. Exceptions may apply to particular types of goods and circumstances.

2.3 Conditions for voluntary returns

For a return requested under our voluntary 30-day policy, we ask that the item:

  • Is unused and unworn, except as reasonably necessary to inspect or try it on.

  • Is returned in a condition suitable for resale.

  • Has its original labels and tags where reasonably possible.

  • Includes any original packaging or accessories supplied with the product, where applicable.

  • Is accompanied by sufficient order information for us to identify the purchase.

Please take reasonable care when trying on clothing. Items should not be washed, altered, damaged, or worn beyond what is reasonably necessary to assess their fit and suitability.

These conditions apply to voluntary change-of-mind returns only to the extent permitted by law. They do not remove your rights if goods are faulty, damaged, misdescribed, or otherwise fail to meet the requirements of UK consumer law.

2.4 Items that cannot be returned in certain circumstances

Certain products may be excluded from voluntary change-of-mind returns where a lawful exception applies.

For example, sealed goods that are unsuitable for return for health protection or hygiene reasons may be excluded if they have been unsealed after delivery and the applicable legal conditions are satisfied.

Personalised or custom-made items may also be subject to different cancellation rules where a lawful exception applies.

Ordinary women's clothing is not automatically excluded from return simply because it has been tried on. Any exclusion will be assessed according to the nature of the item and the law applicable to the purchase.

Faulty, damaged, or incorrectly described products remain subject to applicable statutory rights, even where a voluntary return exclusion would otherwise apply.

2.5 How to request a return

Please follow these steps:

Step 1: Contact our team.
Email support@davyo.uk with your order number, the item you wish to return, and a short explanation of your request.

Step 2: Receive return instructions.
Our customer service team will review your request and explain the applicable return process. Please contact us before sending a parcel so that your return can be identified correctly.

Step 3: Prepare the parcel.
Pack the item securely to help prevent damage during transport. Include your order reference or other identification details requested by our team.

Step 4: Send the item to the return address.
Use the address provided in your return instructions. Our stated warehouse address is:

2A Grove Park Rd
Rainham RM13 7BX
United Kingdom

Please confirm the correct return method and address with customer support before dispatch.

Step 5: Keep proof of postage.
We recommend keeping your postage receipt and tracking information until the return has been resolved.

Step 6: Refund review.
Once the return has been received, we will review it and process any refund due under this policy and applicable law.

2.6 Return shipping costs

Davyo offers free standard shipping on eligible orders.

For voluntary change-of-mind returns, return postage may be the customer's responsibility unless we expressly agree otherwise. We will explain any applicable return shipping arrangements when responding to your request.

Where an item is faulty, damaged, incorrect, or not as described, we will handle the matter in accordance with applicable consumer law and provide the appropriate remedy. This may include arranging or reimbursing reasonable return costs where legally required.

We will not use a voluntary return-cost rule to remove a customer's statutory rights.

2.7 Faulty, damaged, or incorrect items

Please contact us as soon as reasonably possible if you receive an item that is damaged, defective, incorrect, or materially different from its description.

Email support@davyo.uk and provide:

  • Your order number.

  • A description of the problem.

  • The name of the affected product.

  • Photographs, if reasonably available and helpful.

Photographs can help us understand the issue more quickly, but we will not treat the absence of photographs as automatically removing your statutory rights.

Depending on the circumstances and applicable law, you may be entitled to a repair, replacement, refund, price reduction, or another appropriate remedy.

Under UK consumer law, the short-term right to reject faulty goods generally applies within 30 days of delivery. Other statutory rights may apply after that period. The specific remedy depends on the facts and applicable legal requirements.

We will assess each case fairly and explain the available next steps.

2.8 Refund eligibility

Refunds may be available where:

  • A voluntary return is accepted under this policy.

  • An order is cancelled in accordance with applicable law.

  • An item is faulty, damaged, incorrect, or misdescribed and a refund is the appropriate remedy.

  • An order cannot be fulfilled and a refund is due.

  • Another circumstance gives you a right to a refund under applicable law.

A refund is not automatically guaranteed for every request outside the applicable policy or statutory rights. We will explain the outcome of your request and any relevant reason for our decision.

2.9 Refund processing time

Once a refund has been approved, Davyo aims to initiate processing within 10 days.

This is our stated refund processing timeframe. The time it takes for the money to appear in your account may vary depending on PayPal, your payment method, your financial institution, and the transaction involved.

The 10-day processing timeframe does not extend any shorter deadline imposed by applicable law. Where the law requires a refund to be issued earlier, the applicable legal deadline takes priority.

We will use the original payment method where required or appropriate. We will not substitute store credit for a monetary refund where you are legally entitled to a monetary refund without your agreement.

2.10 Refunds through PayPal

If you paid using PayPal, approved refunds will generally be sent through the original PayPal transaction or another method permitted by PayPal and applicable law.

Depending on how you funded your PayPal payment, the refund may be reflected in your PayPal balance, linked card, bank account, or another eligible funding source.

PayPal's processing arrangements may affect when the refund becomes visible. For questions about a refund already issued by Davyo, contact us first with your order number and refund reference if available.

2.11 Exchanges and alternative sizes

If you would like a different size, colour, or style, contact support@davyo.uk.

Where an exchange service is available, we will explain the options. Availability may depend on stock, product variations, and the particular order.

If a direct exchange is not available, you may be able to return the original item under the applicable policy and place a new order.

A replacement or exchange arrangement will not remove any statutory remedy to which you are entitled.

2.12 Order cancellations

If you need to cancel an order before dispatch, contact us as quickly as possible.

We will try to stop fulfilment where reasonably possible, but cancellation may not always be possible once an order has entered processing or has been handed to a carrier.

If the order has already been dispatched, you may need to follow the applicable cancellation and return process.

Nothing in this section limits statutory cancellation rights for distance purchases.

2.13 Orders that cannot be delivered

If an order is returned to us because the delivery address was incorrect, the parcel was not collected, or delivery could not be completed, we will assess the circumstances and contact you where appropriate.

Depending on the reason for the failed delivery, we may discuss redelivery, a return, or a refund.

Any deduction or charge must be lawful, justified, and consistent with applicable consumer rights. We will not automatically impose an unlawful fee or remove a refund right merely because delivery was unsuccessful.

2.14 Partial refunds

Where appropriate and legally permitted, a refund may relate only to the affected item or portion of an order.

For example, if an order contains multiple items and only one is eligible for a refund, we may refund the relevant item rather than the entire order.

Any treatment of original delivery charges, return costs, or other amounts will depend on the circumstances and applicable law.

2.15 How to contact us about a refund

For all return, exchange, cancellation, and refund questions, contact:

Davyo Customer Support
Email: support@davyo.uk
Telephone: +44 203 340 6751
Return address: 2A Grove Park Rd, Rainham RM13 7BX, United Kingdom

Opening hours: Monday to Friday, 09:00–17:00 GMT. Closed on Saturdays and Sundays.

Please include your order number in all correspondence so that we can identify your purchase efficiently.