Shipping policy

Last updated: 17 October 2026

3.1 Overview

At Davyo, we aim to make ordering women's clothing online straightforward, transparent, and convenient.

This Shipping Policy explains how we handle orders, prepare parcels, estimate delivery times, and assist customers when delivery problems occur.

We currently offer free standard shipping on eligible orders delivered within our intended service area in the United Kingdom. The delivery estimates below are provided to help you plan your purchase.

Delivery times are estimates rather than guaranteed arrival dates unless a specific guarantee has been expressly provided.

3.2 Shipping costs

Standard shipping: Free

Davyo offers free standard shipping on eligible orders. No standard shipping charge will be added to an eligible order at checkout.

If a particular delivery service, destination, or special arrangement is not covered by our standard free-shipping offer, any applicable cost will be communicated before you complete the purchase.

We will not add an undisclosed shipping charge after your order has been placed.

3.3 Order processing and handling time

Our usual handling time is 1–3 business days.

Handling time refers to the period needed to prepare an order before it is handed over for shipment. It may include order review, product allocation, packing, address checks, and dispatch arrangements.

Orders are generally processed in the order received, subject to stock availability and any necessary payment or security checks.

Handling time is separate from transit time. The delivery estimate begins to make sense only after accounting for both stages.

Orders placed on weekends or public holidays may begin processing on the next business day.

In some cases, an order may require additional processing because of stock checks, incomplete delivery details, unusual order volume, or circumstances outside our reasonable control. If a significant delay becomes apparent, we will make reasonable efforts to provide relevant information.

3.4 Shipping and transit time

Our estimated shipping or transit time is 4–9 business days after dispatch.

This is the estimated period for the parcel to travel through the delivery network. Actual transit time may vary depending on the destination, carrier capacity, local delivery arrangements, and other circumstances.

The 4–9 business-day estimate is not an additional handling period. Handling and transit are separate stages.

3.5 Estimated total delivery time

The usual estimated timeline is:

• Handling: 1–3 business days.

• Shipping in transit: 4–9 business days.

• Estimated overall delivery: Approximately 5–12 business days.

The overall estimate depends on the handling and transit periods applicable to your order and destination. Delivery may take longer in some areas or during periods of unusually high demand.

The estimates are not a promise that every parcel will arrive within the same number of days.

Where a specific delivery deadline has been agreed or applicable law establishes a delivery deadline, that agreement or legal requirement takes precedence over these general estimates.

3.6 Business days and public holidays

Business days generally refer to Monday through Friday, excluding applicable public holidays.

Orders placed late in the day, during weekends, or around public holidays may not begin processing until the next business day.

Carrier operating schedules may also affect delivery. In some areas, Saturday deliveries may be available, while other areas may receive parcels only on ordinary delivery days.

3.7 Delivery destinations

Davyo is primarily intended to serve customers in the United Kingdom.

Delivery availability may vary depending on the address, carrier coverage, and any restrictions that apply to a particular destination.

Please enter your full delivery address, including the correct postcode, town or city, and any flat or unit number required.

If your address is outside our available delivery area, we may need to contact you before confirming fulfilment or discuss an appropriate alternative.

3.8 Order confirmation

After an order is placed, the information provided at checkout is used to process the purchase.

Please check your email for any available order confirmation and retain your order reference.

If you do not receive a confirmation, first check your spam or junk folder. You may then contact support@davyo.uk so that we can help determine whether your order was successfully placed.

3.9 Dispatch and tracking

Where tracking information is available, it may be supplied after the parcel has been dispatched or made available through the relevant carrier.

Tracking information may take time to appear or update after the carrier receives the parcel. A lack of immediate tracking updates does not necessarily mean that a parcel has been lost.

If tracking is unavailable for your shipment, our customer service team can provide the order information available to us.

3.10 Delivery address accuracy

Customers are responsible for entering accurate delivery information at checkout.

Please check your address carefully before completing the order, particularly your postcode, street name, house number, flat number, and contact details.

If you notice an error after placing your order, contact us immediately. We will try to update the address if the order has not progressed too far through processing or dispatch.

Once a parcel has been handed to a carrier, we may not be able to change its destination.

We will assess any failed delivery fairly and in accordance with applicable law. Incorrect address details do not automatically eliminate every consumer right or guarantee that a refund will be unavailable.

3.11 Delayed deliveries

Although we aim to meet the stated estimates, delays may occur because of:

• High order volumes.

• Public holidays or seasonal demand.

• Carrier operational problems.

• Severe weather.

• Transport disruptions.

• Incorrect or incomplete delivery information.

• Security checks or processing issues.

• Other circumstances beyond our reasonable control.

If your order has not arrived within the expected timeframe, contact support@davyo.uk with your order number.

We will review the information available, check the shipment status where possible, and explain the next steps.

If a parcel is significantly delayed, lost, or not delivered within a legally applicable deadline, we will address the matter in accordance with the order terms and applicable consumer law.

3.12 Lost or missing parcels

If your tracking information indicates delivery but you have not received the parcel, please contact us.

We may ask you to confirm the delivery address and check whether the parcel was accepted by another household member or left in a designated safe place, if applicable.

We will investigate the matter with the available delivery information and carrier records.

Responsibility for delivery and the remedies available depend on the circumstances and applicable law. A tracking status alone does not automatically settle every dispute about whether an order was properly delivered.

3.13 Damaged parcels

If your parcel arrives visibly damaged or an item appears to have been damaged during transit, please contact support@davyo.uk.

Include your order number and a description of the issue. Photographs of the packaging or affected item may help us investigate the matter more efficiently.

We will assess the problem and explain the appropriate next steps, including any applicable replacement or refund options.

Please do not dispose of relevant packaging before contacting us if it may be needed to investigate a delivery problem, unless it presents a safety concern.

3.14 Multiple parcels

Depending on the products, stock arrangements, and fulfilment process, an order containing multiple items may arrive in more than one parcel.

If you receive only part of your order, please check any available tracking information and contact us if the remaining items do not arrive within the expected timeframe.

We will review the order and provide an update where possible.

3.15 Incorrect or missing items

If you receive an item you did not order or an expected item is missing, contact support@davyo.uk.

Please provide your order number and explain which item is affected.

We will review the order details and determine the appropriate resolution in accordance with applicable law. Depending on the circumstances, this may involve sending a missing item, arranging a replacement, or issuing a refund.

3.16 Delivery and cancellation rights

Davyo aims to deliver within the estimated timeframe shown in this policy. However, these general estimates do not replace any legally binding delivery deadline.

If delivery is not completed within the applicable period, or an agreed essential delivery date is missed, you may have rights to require delivery within an additional reasonable period or cancel the contract and obtain a refund, depending on the circumstances and applicable law.

Nothing in this Shipping Policy is intended to remove those rights.

3.17 Contact information

For shipping questions, address corrections, tracking enquiries, and delivery problems, contact:

Davyo Customer Support
Email: support@davyo.uk
Telephone: +44 203 340 6751
Address: 2A Grove Park Rd, Rainham RM13 7BX, United Kingdom

Opening hours: Monday to Friday, 09:00–17:00 GMT. Closed on Saturdays and Sundays.

Please provide your order number whenever possible so that we can identify your shipment more quickly.